Refund Policy
Effective Date: January 1, 2024 |
Last Updated: May 10, 2026
At IRFAN TECH SOLUTIONS, we operate a professional tech services marketplace where clients hire expert developers. Because all payments are held in secure escrow, this Refund Policy explains when and how refunds may be issued.
1. Escrow Payment Protection
- All project payments are deposited into a secure escrow account before work begins.
- Funds are only released to the Developer after the Client explicitly approves the delivered work.
- If work is not approved, funds remain in escrow pending resolution.
2. When Refunds Are Issued
A refund may be issued from escrow to the Client in the following situations:
| Scenario | Refund Eligibility |
|---|
| Developer fails to start work within agreed timeframe | Full refund of escrowed amount |
| Delivered work does not match project specifications (and cannot be fixed) | Full or partial refund determined by dispute resolution |
| Project is cancelled by Client before Developer starts work | Full refund minus any payment processing fees (if applicable) |
| Developer is unresponsive for 7+ days after milestone delivery | Full refund of unearned escrow amount |
| Mutual agreement between Client and Developer to cancel | As agreed in writing |
⚠️ Important: Once you approve work release from escrow, refunds are no longer available.
3. When Refunds Are NOT Issued
- If the Client approves the work release from escrow – no refunds after approval.
- If the Client changes their mind after development has substantially progressed.
- If the requested refund is due to poor communication or delays caused by the Client.
- For services already fully delivered and accepted.
4. How to Request a Refund
- Go to your project dashboard on https://irfantechsolutions.com/
- Click "Request Refund" next to the disputed project
- Provide reason for refund request and any supporting evidence
- Our dispute resolution team will respond within 2-3 business days
- If needed, we facilitate mediation between Client and Developer
5. Dispute Resolution
If a dispute arises, we encourage both parties to communicate first. If no agreement is reached:
- We will review project requirements, deliverables, and communication history
- Both parties may submit evidence (screenshots, files, messages)
- Our decision is final and binding for escrow release
6. Processing Time
Approved refunds are processed within 5-7 business days. The refund will be credited back to your original payment method. Depending on your bank or payment provider, it may take additional 3-5 days to appear in your account.
📞 Need Help?
For refund-related inquiries, contact us at: irfantechsolutions@gmail.com